Shipping Policy
SHIPPING POLICY
Our current "guaranteed" processing times are 3-5 BUSINESS DAYS, DAY 1 STARTS
THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE
SENT VIA EMAIL AFTER PROCESSING.
Most all orders will process and ship within 1-3 business days, however, to manage expectations we do not guarantee processing sooner than 3-5 business days. Packages will be shipped using DAO, GLS, USPS, FEDEX, DHL depending on your location ***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS. ***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE. ***WE DO NOT SHIP ANY PRODUCTS ON SATURDAY and SUNDAY ***FOR INTERNATIONAL ORDERS WE DO NOT COVER CUSTOMS FEES AND THEY ARE NOT INCLUDED IN OUR SHIPPING COSTS. Questions regarding orders must be sent to mimacosmetics@mail.com Please include name, order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Mima cosmetics due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Mima cosmetics is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Mima cosmetics is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Mima cosmetics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.
Our current “guaranteed” processing times are 3-5 BUSINESS DAYS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING. Most all orders will process and ship within 1-3 business days, however, to manage expectations we do not guarantee processing sooner than 3-5 business days. Packages will be shipped using USPS, FEDEX, DHL depending on your location ***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS. ***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE. ***WE DO NOT SHIP ANY PRODUCTS ON SATURDAY and SUNDAY ***FOR INTERNATIONAL ORDERS WE DO NOT COVER CUSTOMS FEES AND THEY ARE NOT INCLUDED IN OUR SHIPPING COSTS. Questions regarding orders must be sent to mimacosmetics@mail.com Please include name, order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Mima cosmetics due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Mima cosmetics is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Mima cosmetics is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Mima cosmetics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.